Refund Capture Rate: Measure, Target, Close Gap
Most cost recovery teams capture only 60-80% of eligible refunds. Learn how to measure your refund capture rate, set aggressive targets, and close the gap on uncaptured refund dollars.
Category
Refund Management
Refund Capture Rate: Measure, Target, Close the Gap
Refund capture rate reveals the percentage of eligible refunds your organization actually recovers—and most are shocked to discover they're leaving 40% or more on the table. This guide shows you how to calculate your capture rate, benchmark against industry standards, and implement systematic improvements to close the gap.
