From the blog

  • Refund Capture Rate: Measure, Target, Close Gap

    Most cost recovery teams capture only 60-80% of eligible refunds. Learn how to measure your refund capture rate, set aggressive targets, and close the gap on uncaptured refund dollars.

    PublishPuffin7 min read
  • Stacked Surcharges Audit: Spot Carrier Billing Errors

    Carriers routinely stack multiple surcharges on single shipments—residential, fuel, dim weight—and many combinations signal billing errors that cost shippers thousands in unrecoverable fees.

    PublishPuffin8 min read
  • USPS Service Level Failures Penalties: Hidden Cost Guide

    USPS service level failures penalties and volume guarantee fees represent a significant hidden cost that most shippers never see coming. This guide reveals how to identify and understand these buried charges before they erode your shipping budget.

    PublishPuffin7 min read
  • FedEx EU Import Fees Audit: Recover Hidden Charges

    FedEx EU import fees can hide costly billing errors, zip code surcharges, and new 2024 charges. Learn how to audit your invoices systematically and recover overcharges that are rightfully yours.

    PublishPuffin6 min read
  • Stacked Surcharges Audit: Detect Misbilled Shipments

    Carriers frequently stack multiple surcharges on single shipments—residential, DIM weight, and fuel fees piled onto one package. Learn how to audit these combinations, detect invalid fee stacking, and recover overcharges hiding in your shipping invoices.

    PublishPuffin10 min read
  • Peak Season Shipping Surcharges: Decode Announcements Now

    Peak season shipping surcharges can devastate budgets if you're not prepared. Learn to decode carrier announcements early, forecast your costs accurately, and calculate your exposure before the invoices arrive.

    PublishPuffin8 min read
  • Amazon Holiday Fulfillment Fees 2026: Invoice Audit Guide

    Amazon's 2026 holiday fulfillment fees can drain your margins if you're not vigilant. This complete invoice audit guide reveals exactly how to identify overcharges, recover FBA surcharges, and minimize peak season shipping costs.

    PublishPuffin6 min read
  • USPS UPS Contract Renegotiation: Shipping Impact July 2026

    The USPS UPS contract renegotiation entering its critical phase through July 2026 will fundamentally alter carrier dynamics, air service stability, and billing structures. Shippers who understand these changes now can optimize costs and avoid disruptions.

    PublishPuffin7 min read